Refund policy

Last updated: October 2, 2026

Our Puzzles Are Made to Order

Every puzzle is made just for you after you order. Production and shipping are handled by our partner, Printify.

Because of this, we cannot accept returns or exchanges if you change your mind. This includes choosing the wrong design by mistake.

If you notice a mistake in your order, please email us right away. If your order has not gone into production yet, we can cancel it. See "Cancelling Your Order" below.

If something is wrong with your puzzle, we are here to help.

Problems We Cover

Please contact us if your puzzle:

arrives damaged;
has a defect, or a printing or production error;
is the wrong item;
does not match its description.

You can choose a free replacement or a refund of the product price. You do not need to send the puzzle back.

What to Do If There Is a Problem

Take photos that clearly show the problem.
Email us within 30 days of receiving your puzzle at seek-mybook@giftarigato.com. Include your order number and the photos.
Tell us if you would like a free replacement or a refund.

If Your Order Does Not Arrive

If your order has not arrived within the estimated delivery time in our Shipping Policy, please email us at seek-mybook@giftarigato.com with your order number. We will help you track it.

If your order is lost, you can choose a free replacement or a refund of the product price.

Please check that your shipping address is correct. If you notice a mistake, email us as soon as possible. We cannot be responsible for orders sent to a wrong address that you gave us.

Cancelling Your Order

You can cancel your order before it goes into production. Orders go into production automatically soon after they are placed, so please email us as soon as possible.
If your order has not gone into production, we will cancel it and give you a full refund.
Once production has started, we cannot cancel your order, because your puzzle is already being made. The only exception is a delay, as explained below.
If your order will be delayed, we will let you know by email. If it has not shipped yet, you can cancel it for a full refund, even if production has started.

How Refunds Are Paid

If you choose a replacement, we send it to you at no extra cost.
A refund for a damaged, defective, wrong or lost item covers the product price and the tax on it. The original shipping cost is not refunded.
When you cancel an order (before production, or because of a delay), you get a full refund. This means everything you paid us, including shipping and tax.
Refunds go back to your original payment method.
Your bank or card company may take a few days to show the refund.

Your Rights Under Consumer Law

This policy does not affect any rights you have under the consumer laws of your country. In some countries, such as Australia and New Zealand, you may still have rights after 30 days.

For customers in Australia: Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.